What are the most important things you need to know?
We will not collect any personally identifiable information about you unless it is in response to you using our website or setting up a Deadhappy life insurance. Your privacy and the security of your personally identifiable information is extremely important to us. The lawful basis by which we are collecting information from you is “the performance of a contract”.
For the purpose of the General Data Protection Regulation (GDPR) 2018, the registered data controller is Dead Happy Ltd, authorised and regulated by the Financial Conduct Authority (no.788583). Registered Office: Unit 1, Creative Mill, 64 Mansfield Street, Leicester, England LE1 3DL Number 628324.
Our Information Commissioner's Office (ICO) registration number is ZA456196
Where do we get your data from?
When you use our site to create a Deathwish we also collect the following information:
your payout amount
details about what you want to happen when you die & who you would like the recipients to be (optional)
If you go on to set up an account (i.e. to get a price) or take out a DeadHappy life insurance we will collect:
your full name, email address, telephone number, date of birth and address;
medical information e.g. recent medical conditions, etc.;
social media information, but only if you choose to connect any social accounts to your DeadHappy account, and only the data you allow us to access.
If you choose to purchase an online will through our will writing service we will collect:
where you live, information about existing assets, your marital status
your full name, email address, date of birth and address;
your partners’ name, email address, date of birth and address;
personal information related to the creation of your last will and testament e.g. the scope of your will, executors, assets & gifts, etc.
If you want help from our advice based broker we will collect:
your phone number
From price comparison sites or partner websites
If you use a price comparison site or one of our partner websites to get a price for our products they will provide us with the data you entered so that we can provide you with a price.
If you purchase one of our products through one of our partners or from a price comparison site we will provide them with information about your purchase i.e. whether the life insurance has been purchased and/or the status of the life insurance. We will also exchange information that is necessary to help resolve any queries or complaints.
When you purchase a product through a price comparison site, we use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy/
From our service providers
We will sometimes use third parties to process personal information on our behalf. In these instances they will be required to meet certain obligations to keep your data secure and to only use it for the purposes that we authorise. The third parties that we use may include, for example, IT service providers or market research agencies.
From other companies
To provide you with a price, administer your life insurance or deal with any claims, we will exchange information about you with other companies in order to:
Undertake checks against publicly available information such as the electoral register, County Court Judgments, bankruptcy or repossession information.
Carry out searches against data held by Credit Reference Agencies.
Use information relating to you which is provided to us or the insurer or reinsurer by other parties, for example other insurance companies or fraud prevention agencies.
From time to time third parties will share data, such as your email with us for marketing purposes where you've consented to receive electronic mail from us. We may also use data where we have a legitimate interest to do so.
How do we use your information?
The information we collect about you will be mainly used for the purpose of applying for life insurance or any other product or service we offer. The other ways in which we will use your information are detailed below.
We will use your information to:
provide you with a life insurance price and assess your eligibility for our product;
provide you with a Will;
setup, operate and manage your DeadHappy account;
take payments for your DeadHappy life insurance and/or Will;
notify you of any payment status updates or changes to your account;
understand a bit more about you so that we can create better products for other customers in the future;
We may also use your information to:
contact your Doctor to make sure that the answers you provided correctly reflect your medical history.
How long will we keep your data and how you can remove it?
We’ll only keep your personal data as long as we need it and after that we will delete it. Generally, if you take out life insurance with us, you can expect us to keep your data for a period of 10 years following the cover ending unless there is a requirement for us to keep your data for longer, for example if there are any ongoing queries or claims relating to the plan.
When you obtain a price, if the life insurance is not purchased, we will not keep the data you provide for any longer than 5 years.
We keep data for these periods as it plays an important part in allowing us to undertake fraud detection and prevention activities. This also allows us to deal with any queries or complaints that may arise regarding the price and, where relevant, carry out research and analysis to help us improve our products and services (as described in the section headed “How do we use your information”).
To delete your account you must first cancel any active life insurance. This can be done by logging into your account at deadhappy.com. If you have no active life insurance or need help deleting your account, simply email us at firstname.lastname@example.org.
Who will we share your data with?
We will share your data with our insurance partners and their reinsurance partners so that they can:
Set up and manage your life insurance plan.
Check your medical records.
Assess and pay claims.
We will share your data with our will writing partners so that they can:
Create your last will and testament.
Provide a legal checking service.
Print, bind and post you a copy of your Will.
We will share your personal data with our advice-based broker, LifeSearch Limited so that they can share it with any insurance providers they work with in order to:
Assess your needs for life insurance
Provide you with a quotation
Arrange your cover
The life insurance telephone advice service is provided by LifeSearch Limited. They will search the market to find the best product for you, providing assistance throughout the application process.
LifeSearch Limited is an Appointed Representative of LifeSearch Partners Limited, who are authorised and regulated by the Financial Conduct Authority. LifeSearch Limited does not form part of Deadhappy.com.
Calls may be monitored/recorded.
We might share your data with other companies such as:
Payment providers - So that we can process your payments.
Analytics companies - So that they can help us improve our service and ensure we only contact people likely to have a legitimate interest in our services.
Authorised Tech Partners - So that they can help us improve our service and platform.
Professional advisors - To check we are complying with regulations and the law.
Government and law enforcement agencies - When we have to do so by law or regulation.
Sometimes we might need to transfer your data outside of the EU, and this might be to countries with different data protection standards.
What else do you need to know?
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing unless we need to process your information because the process forms part of our public tasks, or is in our legitimate interests.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
If we are processing your information for criminal law enforcement purposes, your rights are slightly different.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.To do any of these things email email@example.com, or let’s have a chat.
If you have changed your mind about receiving email marketing from us, you can opt out at any time by clicking the unsubscribe button or the link at the bottom of any of our marketing emails. Alternatively you can email us at firstname.lastname@example.org.
If you’re not happy, we’re not happy. So let’s try and get this sorted.
If you need to make a complaint, in the first instance, you should contact us in either of the following ways:
Write to us at c/o Complaints Officer, DeadHappy Limited, 64 Mansfield Street, Leicester LE1 3DL
Send an email to email@example.com
Where a complaint arises we will, wherever possible, endeavour to resolve the matter by close of business the next day. If this is not possible, to enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, details of which are shown below.
We will acknowledge your complaint promptly, to reassure you that we will be dealing with the issue as a matter of urgency, giving you the details of who will be handling the matter in our office, and details of the service of the Financial Ombudsman Service, where this applies.
In the event that your complaint relates to activities or services provided by another party, we will advise you of this in writing giving the reasons for our decision, and ensure that your complaint is promptly forwarded to the appropriate party, in writing.
We will aim to make a final response to you as soon as is practicable, and keep you reasonably informed as to progress. We anticipate that we will be able to provide a substantive response to most complaints within four weeks.
By the end of four weeks from receipt of your complaint, we will issue you with our final response, or issue a response that gives the reasons for the delay and indicates when we will be able to provide a final response. If you are dissatisfied with our response, or the delay at this time, you will have a period of six months in which you can refer the matter to the Financial Ombudsman Service, whose details are shown below.
When we provide our final response letter, we will endeavour to ensure that we have taken into consideration any financial losses, or material inconvenience you may have suffered. If we do not feel that your complaint is justified, we will advise you of the reasons for our decision and we will also advise how you may pursue the complaint if you remain dissatisfied.
The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms and we will cooperate fully with them in respect of any complaints referred to them.
The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9 123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02 and their address is:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR
If you have a complaint about how we use your personal information, please contact us through the website or send an email to firstname.lastname@example.org and we’ll do our best to fix the problem.
If you’re still not happy, you can refer your complaint to the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.
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What are cookies?
Cookies are small text files which are placed on your computer or mobile when you visit a website or app. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Our website deadhappy.com (“our site”) and each of its web pages and subdomains use two types of cookies: first and third party cookies.
First party cookies are cookies set by us, compared to third party cookies which are set by someone other than us and which collects information about you which may be sent to the third party. This helps to distinguish you from other users of our site and gives you the best possible experience when you browse our site, and also allows us to improve our site.
Some of these are 'Session Cookies', which only exist for the duration of your visit to our website and are deleted when you leave the website. Others are 'Persistent Cookies' and stay on your device until they expire or are deleted.
We use the following categories of cookies on our site:
essential/necessary cookies for running the website. These type of cookies help you to access our site and each of its web pages and subdomains, by enabling basic functions like cookie consent; and
non-essential cookies including analytical/performance, functionality and targeting cookies. These type of cookies collect anonymous statistics to enable us to improve our site and each of its pages and subdomains; provide you with full functionality of our site (including our third party customer service chat widget and any embedded videos); and third party cookies to collect and build a profile of your interest and show you relevant advertisements on other websites. These types of cookies do not store personal information in itself but are based on a unique identification in your browser and devices which could identify you if combined with other relevant data (see below for more information about third party cookies).
Third party cookies
We use the following third party cookies on our website. These categories of cookies are analytical/performance cookies and targeting cookies and you can review the third party cookies policies via the links below.
Control these cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
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LAST UPDATED: November 2022
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